Question 1

What areas do you serve?

Accepted Answer

PedroM Plumbing Service and Solutions provides plumbing services throughout North Carolina. Our primary service areas include Lexington, Greensboro, McLeansville, Burlington, Moxville, Concord, Kannapolis, and Thomasville. If you're unsure whether we service your area, give us a call and we'll let you know.

Question 2

Are you licensed and insured?

Accepted Answer

Yes, PedroM Plumbing Service and Solutions is fully licensed, bonded, and insured in North Carolina. Our license number is available upon request. We carry comprehensive liability insurance and workers' compensation coverage to protect you and your property.

Question 3

How long has PedroM Plumbing Service and Solutions been in business?

Accepted Answer

PedroM Plumbing Service and Solutions has been serving North Carolina homeowners and businesses for 13 years. Our experience means we've seen virtually every plumbing issue and know the most effective solutions for North Carolina's unique climate and plumbing challenges.

Question 4

Do you offer warranties on your work?

Accepted Answer

Yes, we stand behind our work with comprehensive warranties. Labor warranties typically cover 1-2 years depending on the service, and manufacturer warranties apply to all parts and fixtures we install. We'll explain the specific warranty terms before starting any work.

Question 5

Do you offer 24/7 emergency plumbing service?

Accepted Answer

Yes, we provide 24/7 emergency plumbing service throughout North Carolina. Plumbing emergencies don't wait for business hours, and neither do we. Whether it's a burst pipe at midnight or a sewage backup on a holiday, our emergency team is ready to respond quickly.

Question 6

What types of plumbing services do you offer?

Accepted Answer

We offer comprehensive residential and commercial plumbing services including: emergency plumbing repairs, water line replacement and repair, sewer line services (repair, replacement, cleaning), drain cleaning, water heater installation and repair, fixture installation, repiping, leak detection, commercial plumbing, and more. If it involves plumbing, we can help.

Question 7

Can you help with commercial plumbing?

Accepted Answer

Absolutely. We have extensive experience with commercial plumbing systems serving restaurants, retail stores, office buildings, multi-family properties, and industrial facilities. Our commercial services include new construction plumbing, tenant improvements, maintenance contracts, and emergency repairs.

Question 8

Do you do plumbing for new construction?

Accepted Answer

Yes, we provide complete plumbing services for new residential and commercial construction. We work closely with builders, contractors, and homeowners from the ground up, ensuring all plumbing meets code and is installed for long-term reliability.

Question 9

How much does it cost to hire a plumber?

Accepted Answer

Plumbing costs vary depending on the type and complexity of the work needed. We provide free estimates for most jobs and always give you upfront pricing before starting any work. There are no hidden fees or surprise charges. For a specific quote, call us or fill out our online form.

Question 10

Do you charge for estimates?

Accepted Answer

For most jobs, we provide free estimates. Some complex diagnostic work may require a service fee, but we'll always let you know upfront before any charges are incurred. The diagnostic fee is typically waived if you proceed with the repair.

Question 11

Do you offer financing?

Accepted Answer

Yes, we understand that major plumbing repairs or replacements can be unexpected expenses. We offer financing options on qualifying jobs to help make necessary plumbing work more manageable. Ask about our current financing programs when you call.

Question 12

Is there an extra charge for emergency service?

Accepted Answer

While emergency and after-hours service may have different rates than scheduled appointments during business hours, we're always transparent about pricing. We'll provide you with a clear estimate before starting any work, regardless of when you call.

Question 13

How do I know if I have a water leak?

Accepted Answer

Signs of a water leak include: unexplained increases in your water bill, the sound of running water when no fixtures are in use, wet spots on walls, ceilings, or floors, musty odors, reduced water pressure, and water meter running when no water is being used. If you notice any of these signs, call us for professional leak detection.

Question 14

How often should I have my drains cleaned?

Accepted Answer

For most homes, we recommend professional drain cleaning every 1-2 years as preventive maintenance. However, if you experience slow drains, recurring clogs, or bad odors, you should have your drains cleaned sooner. Homes with older plumbing or trees near sewer lines may need more frequent service.

Question 15

When should I replace my water heater?

Accepted Answer

Most water heaters last 8-12 years. Signs it's time for replacement include: age over 10 years, rust-colored water, rumbling noises, leaks around the base, inadequate hot water, and frequent repairs. We can assess your water heater and help you decide between repair and replacement.

Question 16

What causes low water pressure?

Accepted Answer

Low water pressure can be caused by: clogged pipes (mineral buildup), hidden leaks, faulty pressure regulators, municipal supply issues, partially closed valves, or corroded plumbing. A professional diagnosis is recommended to identify and fix the root cause.

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