Terms of Service

Please read these Terms of Service carefully before using the website or hiring services from PedroM Plumbing Service and Solutions. By accessing our site or engaging our services, you agree to be bound by these terms.

1. Services Provided

PedroM Plumbing Service and Solutions provides licensed residential and commercial plumbing services in North Carolina, including repairs, installations, drain cleaning, water heaters, line replacement, and emergency work.

All work is performed by licensed and insured technicians in accordance with North Carolina requirements (Licensed & insured).

2. Estimates and Work Authorization

Before work begins, we will provide an estimate or proposal describing the scope of service and associated costs.

If additional conditions are discovered during the job that were not visible at the time of the estimate, we will notify you and obtain approval before proceeding with additional work.

3. Payment Terms

Payment is due upon completion unless otherwise agreed in writing. We may accept cash, check, and major cards.

Larger projects may require a deposit. Past-due balances may be subject to late fees and reasonable collection costs as allowed by applicable law.

4. Workmanship Warranty

We stand behind our workmanship for a reasonable period described at the time of service. The warranty covers defects in workmanship, but it does not cover misuse, ordinary wear, third-party damage, or conditions unrelated to our work.

Manufacturer warranties for parts and equipment pass through to the customer when applicable.

5. Scheduling and Cancellations

We will make reasonable efforts to arrive within the agreed service window, though traffic, weather, or prior job delays may affect arrival times.

For non-emergency appointments, we request reasonable advance notice for cancellations or rescheduling. Short-notice cancellations may be subject to service call charges.

6. Property Access and Customer Responsibilities

By scheduling service, you represent that you are the property owner or have authority to authorize work at the property.

You must provide safe, reasonable access to work areas and remove personal belongings when necessary before our arrival.

7. Limitation of Liability

To the fullest extent permitted by law, PedroM Plumbing Service and Solutions's total liability for claims related to our services will not exceed the amount paid for the specific service giving rise to the claim.

We are not responsible for indirect, incidental, special, or consequential damages except where prohibited by applicable law.

8. Website Use and Intellectual Property

Our website is provided for informational purposes and to facilitate service requests. You agree not to use it for unlawful purposes or attempt unauthorized access to our systems.

All website content, including text, images, logos, and graphics, is owned by PedroM Plumbing Service and Solutions or used with permission and is protected by applicable law.

9. Governing Law and Changes to These Terms

These terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law principles.

We may update these terms at any time. Continued use of our website or services after changes are posted means you accept the updated version.

10. SMS Terms of Service

The following terms apply to our transactional text messages related to plumbing service requests.

• 1. Program Name: PedroM Plumbing Service and Solutions SMS Updates
• 2. Program Description: Transactional messages related to plumbing service requests, including appointment confirmations, reminders, rescheduling, and booking coordination.
• 3. You can cancel the SMS service at any time. Simply text "STOP" to the shortcode. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
• 4. Carriers are not liable for delayed or undelivered messages.
• 5. As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.
• 6. For privacy related inquiries, please refer to our privacy policy: https://pedromplumbing.com/en/privacy-policy

11. Eligibility

By using this website and opting in to receive SMS communications from PedroM Plumbing Service and Solutions, you represent and warrant that you are at least 18 years of age. Our services and SMS programs are intended for individuals who are 18 years or older. We do not knowingly collect or solicit information from anyone under the age of 18. If you are under 18, you may not use this website or opt in to receive text messages from us.

12. Contact Us

If you have questions about these terms, please contact us at: